DIGITAL Engagement & ACCESSIBILITY Coordinator

Position Filled | Communications Coordinator (Level 2) | Full Time Temporary - Maternity Leave

Puppy cuddles are one of the job perks. 

You may not believe us now, but it gets even better. “What is better than puppy cuddles?” you ask?! Changing lives!  

PADS’ Communications Team is at its core about Community Engagement – we have the privilege of connecting people throughout our organization and beyond.  We get to weave through the thread of people that follows a tiny puppy from wee superhero in the making, to blue-vested certified assistance dog. A dog that gets up each day to make this world a little easier for those that need a helping paw. 

 We also get to partner with every department of PADS, whether it’s:

  • organizing and running engaging events and fundraisers that support our mission and connect our community 
  • creating connections between people, pups and PADS – in all aspects of the organization that nurture the success of our program
  • supporting our puppy-raising and advanced training teams by helping them craft training materials for clients or volunteers 
  • telling the world about our incredible volunteers, donors and clients (they are seriously the best!)

Our team is small, but mighty, and each day we work together collaboratively to ensure that PADS is known far and wide and that we run a world class program. Why? Because every story we tell, every dollar we raise, every donor or volunteer we connect with gets PADS one step closer to placing another life-changing dog.  

About You


  • are a self starter that loves nothing more than creating a to do list, other than the satisfaction of ticking things off of it! 
  • live and breathe deadlines and deliverables – and can manage multiple projects simultaneously
  • are a team player that loves working collaboratively within a team
  • are a dynamic communicator, who can translate strategic objectives into relatable content that engages and connects
  • have a strong understanding of web usability and digital accessibility (bonus points if you have experience with helping an organization achieve WCAG certification)
  • get great satisfaction out of turning ideas and concepts into learning modules or tutorials
  • are digitally savvy and learn new technologies with ease and love troubleshooting through challenges
  • enjoy shifting gears and working in a fast paced work environment
  • have at least 3 years experience in a similar role, preferably in a not-for-profit environment
  • have a post-secondary degree or diploma in a related discipline (communications, education, journalism, PR, marketing, etc)
  • can work independently and/or collaboratively within tight deadlines and with great attention to detail

Finally, you are comfortable with chaos – while we work hard to tame it — ultimately when puppies are in the mix (not to mention people and technology!) their is always a level of unpredictability that must be embraced!

About The Position

The Digital Engagement & Accessibility Coordinator is a full-time (37.5 hr/week) temporary position (Maternity Leave) reporting to the Communication and Marketing Manager and is based out of Burnaby, BC. It provides a variety of communication-based services to PADS. They work collaboratively with the Communications team and staff and volunteers across the organization to create compelling communications content and engagement. They build meaningful connections both online and in person with supporters, clients and the public.

The role  is responsible for: 


  • Development and implementation of strategies to support a variety of internal and external objectives related to PADS’ strategic plan
  • Assists with the development, recommendations, and coordination of the implementation of specified strategies and prepares reports to help evaluate effectiveness of strategy to ensure continuous improvement.
  • Responsible for the review of publications, communications, and promotional materials
  • Research, write and edit content for a variety of communication materials including newsletters, bulletins, social media, website, intranet and presentations
  • Creation of email campaigns for internal and external audiences to promote PADS vision and create awareness around PADS events.
  • Provide editorial services to staff and managers including writing, editing and proofreading.
  • Mentorship and supervision of the work of volunteers or other staff engaged in department projects.
  • Responds to general public enquiries through a variety of channels (email, social, phone, in person, etc). Prepares and makes public presentations on PADS & our mission with support as needed.
  • Participates in departmental meetings, brings forward topics for discussion, and prepares, reviews and approves presentation materials for items of interest to share with team/staff, etc; prepares materials for all-staff meetings and other internal events.
  • Conducts measurement and evaluation of programs, systems and processes.
  • Represents PADS at community events; conducts presentations or educational sessions, conducts tours of PADS for guests and supporters.
  • Review content and advise on best practices for inclusive and accessible communications.
  • Review and act as an advisor to staff and management on language use for written and spoken content on: Accessible and inclusive language, Trauma informed language.


Primary project manager for digital and accessibility projects (i.e. web, hydrant, social media campaigns, accessibility initiatives) this includes the development of project overviews, task assignments, resource management, and volunteer coordination, etc.



  • Responsible for PADS Social media management including content creation, review and editing, monitoring, reporting.
  • to ensure that the PADS volunteer portal provides the best possible user and learning experience.
  • Update PADS content as required to web, hydrant and external platforms such as youtube, google classroom, etc as required
  • Working collaboratively with staff to ensure their content/topics are structured to ensure optimal learning for a variety of learners/learning styles.
  • Ensuring all content and digital assets are filed according to protocol to ensure they are available to admin and communication staff
  • Day to day management of the “Pupdates” system and volunteer committee
  • Coordination of photoshoots and management (coding, filing, etc) of all digital assets (photos, videos, etc)


  • Ensuring PADS online content (web, social, youtube, etc) meets Canada’s Web Content Accessibility Guidelines (we’re currently working towards WCAG 2.1 compliance)
  • Development, training and ongoing management of accessibility volunteer team


About Us

We’re an organization driven by passionate people – that change lives every single day. We expect excellence of ourselves and our team, but we have fun too.  


Pacific Assistance Dogs Society (PADS) breeds, raises and trains fully certified assistance dogs. Our service (mobility & PTSD) and hearing dogs provide life-changing independence to those with disabilities other than blindness. Our accredited facility dogs work with community professionals, such as teachers, RCMP and psychologists to help support wellness in our community. 

We’re proud of the fact that we were the first fully accredited member of Assistance Dogs International in Canada. 

Be You. With Us.

We serve communities that are greater and stronger because of their diversity. What makes YOU different is worth both celebrating and cultivating.

PADS is committed to equality across race, gender, age, religion, identity, ability and experience. We invite you to bring your whole self to our team, helping us to change lives, one dog —and person—at a time.

Join us today!

Does this all sound like a good fit?

Tell us in the comment box below what unforgivable grammatical error is on this page and submit your CV and cover letter. Note that we will be interviewing as qualified applications are received in order to hire for this position ASAP, so please apply early.

Applications are now closed.