SERVICE AND HEARING DOG PROGRAM MANAGER

POSTING CLOSED

Are you a life-long learner who is always seeking to improve your knowledge and skills in dog training? Do you strive to create world class working teams? If so, our team wants to meet you.

We take a collaborative and evidence-based approach to improving rearing, training and enrichment from whelping box to the client’s side.

PADS is proud to be a member of Assistance Dogs International and an active one – participating in leadership capacities across the industry so that our work in Canada does not only benefit our own teams, but programs around the world.

At our core, the PADS Team is about connection: building relationships that have the power to transform both lives and communities.

These connections are woven between PADS leadership, staff, donors, mission, life-changing dogs, and incredible clients. Their work ensures each tiny puppy can grow from wee superhero to blue-vested certified assistance dog and that each team receives career long support. These dogs get up each day to make this world a little easier for those that need a helping paw.

Background

Pacific Assistance Dogs Society (PADS), is a registered charity that provides professionally trained assistance dogs to persons with physical disabilities or hearing loss who reside in the western provinces of Canada. We also place service dogs with veterans and first responders with PTSD who live in Burnaby, BC and Calgary, Alberta, and accredited facility dogs with professionals who work with vulnerable populations across Canada.

PADS is seeking a qualified Service and Hearing Dog Training Program Manager to fill a permanent, full-time position, based in Burnaby, British Columbia.

Position Summary

The successful applicant must possess the following:

Minimum of three years experience as an Assistance Dog Instructor
Hold a valid driver’s license
Combination of skills, knowledge and at least seven years’ experience in: learning theory; canine behaviour, assessment, care and safety, including basic knowledge of canine nutrition, anatomy and physiology

In addition, it is desirable that the candidate demonstrates:

Strong organizational skills
Service and Hearing Dog Instructor Certification from a member agency of Assistance Dogs International (ADI)
Strong interpersonal and communication skills
Ability to manage staff, work as part of a team and independently
Enjoy travel, as we do class training both on site at PADS as well as in client homes
Experience with Salesforce

Job Location
The employee/job will be based at 9048 Stormont Ave, Burnaby, BC, but will be required to work and also engage in short term travel to work locations throughout BC, Alberta, Saskatchewan and Manitoba.

Key Job Duties and Responsibilities

Service and Hearing Dog Training
Within specific timelines, assess and professionally train dogs in accordance with PADS standards

Assist with Client Assessment, Interviewing and Matching
In collaboration with the training team, select clients by interviewing and assessing applicants, determining suitability and accurately identifying specific matching needs for successful outcomes

Service and Hearing Dog Team Training
Plan, organize and deliver practical and theoretical training to clients to meet their individual needs and PADS and ADI standards, in accordance with quality and production targets. We pride ourselves in producing a well-finished team, supported by personalized training.

Aftercare/Support Services
Provide clients with aftercare and other services in accordance with PADS and ADI standards and in the client’s own environment. This is done on a routine basis and, as a priority, on an as needed basis.

Apprentice/Training Assistants/ Kennel Supervision and Training
The Service and Hearing Dog Training Program Manager will be responsible for the training and management of Apprentices, Instructors and Kennel staff. This involves managing workloads and assessing work performance and conduct.

Communication/Administration
Maintain accurate records by providing verbal and written/electronic information about clients, dogs and Apprentices/Training Assistants in a timely way.

Be You. With Us.

We serve communities that are greater and stronger because of their diversity. What makes YOU different is worth both celebrating and cultivating.

PADS is committed to equality across race, gender, age, religion, identity, ability and experience. We invite you to bring your whole self to our team, helping us to change lives, one dog —and person—at a time.

Compensation

Salary Range
Commensurate with experience.

Benefits Package
A comprehensive benefits package, including medical, dental, extended medical, life and AD&D and employee critical illness insurance.

All interested parties, regardless of outcome, shall be treated with the utmost of confidentiality.