Volunteer & Community Engagement Coordinator

Position Filled | Communications Coordinator (Level 2)

Puppy cuddles are one of the job perks. 

You may not believe us now, but it gets even better. “What is better than puppy cuddles?” you ask?! Changing lives!  

PADS’ Communications Team is at its core about Community Engagement – we have the privilege of connecting people throughout our organization and beyond.  We get to weave through the thread of people that follows a tiny puppy from wee superhero in the making, to blue-vested certified assistance dog. A dog that gets up each day to make this world a little easier for those that need a helping paw. 

 We also get to partner with every department of PADS, whether it’s:

  • organizing and running engaging events and fundraisers that support our mission and connect our community 
  • creating connections between people, pups and PADS – in all aspects of the organization that nurture the success of our program
  • supporting our puppy-raising and advanced training teams by helping them craft training materials for clients or volunteers 
  • telling the world about our incredible volunteers, donors and clients (they are seriously the best!)

Our team is small, but mighty, and each day we work together collaboratively to ensure that PADS is known far and wide and that we run a world class program. Why? Because every story we tell, every dollar we raise, every donor or volunteer we connect with gets PADS one step closer to placing another life-changing dog.  

About You


  • love developing lasting relationships – particularly with volunteer and supporters—you are passionate about helping each individual find their perfect place at PADS
  • are a strategic thinker who can translate objectives into tactics that deliver measurable results
  • you’re a dynamic public speaker and are comfortable speaking to audiences large and small
  • are a dynamic communicator, you enjoy shifting gears and working in a fast paced work environment
  • have at least 3 years experience in a similar role, preferably in a not-for-profit environment
  • have a post-secondary degree or diploma in a related discipline (volunteer/non-profit management, event management, journalism, PR, marketing, communications, etc)
  • can work independently and/or collaboratively within tight deadlines and with great attention to detail
  • technology doesn’t faze you and you learn new systems with ease

Finally, you are comfortable with chaos – while we work hard to tame it — ultimately when puppies are in the mix (not to mention people!) their is always a level of unpredictability that must be embraced!

About The Position

The Volunteer & Community Engagement Coordinator is a full-time (37.5 hr/week) permanent position reporting to the Communication and Marketing Manager and is based out of Burnaby, BC. This role will ultimately be two positions (Volunteer Coordinator & Community Engagement Coordinator), however due to Covid-19 limitations on our ability to host in person events, it will remain a consolidated position for the foreseeable future. 

The role  is responsible for: 

Volunteer Coordination

  • Manage the volunteer life-cycle with a focus on volunteer satisfaction and retention
  • Develops an annual strategy for volunteer recognition
  • Receives, responds to or refers enquiries or concerns from volunteers (or volunteer applicants); liaises with appropriate department representatives and subject matter experts on community challenges and opportunities; prepares correspondence and response strategies
  • Supports and facilitates the development of volunteer committees (i.e. events, community coaches, etc)
  • Works with the Communications Manager to develop, implement and evaluate the annual volunteer survey


    • Write for both print and web:
      • Focussing on our volunteer success stories in a way that that helps both recruitment and volunteer satisfaction scores
      • Supporting the development of volunteer communications & education materials
    • Meeting with the public, supporters and media at public awareness events and passionately sharing with them about the work PADS does 
    • Working collaboratively with the Communication Manager and Marketing and Media Coordinator on the annual Community Engagement strategy 
    • Work with the Marketing and Media Coordinator to create strategy and supporting resources for a robust third-party fundraising plan 
    • Acts as media spokesperson for the organization when appropriate

Event Coordination

    • Work collaboratively with the Communications & Development teams on event management and planning.
      • Coordinating event logistics, venues & supplies
    • Coordinate volunteers as it relates to PADS events (including third party, puppy engagement sessions, days of service, etc – such as volunteer scheduling, communications, tracking of prizes or auction items, etc)
    • Committee Care: Ensuring that event committees are organized, supported and recognized


About Us

We’re an organization driven by passionate people – that change lives every single day. We expect excellence of ourselves and our team, but we have fun too.  

Pacific Assistance Dogs Society (PADS) breeds, raises and trains fully certified assistance dogs. Our service (mobility & PTSD) and hearing dogs provide life-changing independence to those with disabilities other than blindness. Our accredited facility dogs work with community professionals, such as teachers, RCMP and psychologists to help support wellness in our community. 

We’re proud of the fact that we were the first fully accredited member of Assistance Dogs International in Canada. 

Does this all sound like a good fit?

Tell us in the comment box below what unforgivable grammatical error is on this page and submit your CV and cover letter. Note that we are currently reviewing and interviewing until the position is filled, so encourage you to apply early. 

This position is now filled.