Additional Gmail Account Walkthrough

You may find that when you first try to login to your @hydrant.pads.caΒ email account by clicking on the link in on the Welcome page, it brings you directly to your personal Google/Gmail account rather than taking you to a new email. The reason this happens is because our @hydrant.pads.caΒ emails are actuallyΒ GoogleΒ accounts. The link is supposed to send you to Google’s login page, but if you already have a personal Google/Gmail account it will send you directly to that account rather than to the login page.
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If you have a personal Gmail account, please follow the steps below to add your new @hydrant.pads.ca email account:

STEP 1:Β When you click on the button on the Getting Started at PADSΒ page to log in to your new email, if you are already logged in to another Google/Gmail account, it will load a page that will look similar to this image. This is your Google Account and Settings page. The first thing you want to do is click the circle in the top right corner that has an initial or a personal photo (for this image, that is the green circle with a ‘T’ account).

STEP 2:Β Once you have clicked on the circle, a drop down menu will appear. In the image to the right, under the “Manage Your Google Account”, you can see a list of my other Google accounts (with black bars blurring out the personal information). This is where your @hydrant.pads.ca email account will eventually appear, but at the moment you probably won’t see any other accounts.

STEP 3:Β Scroll down to the bottom of the drop down menu and you will see a button that says “Add Another Account”. Press this button.

STEP 4:Β This will now bring you to a Google login page where you can put in your new @hydrant.pads.ca email address. Once you have entered the email address, press “Next” and it will ask you for your password from the Welcome Email you received. Make sure that the page shows the correct email address above the password textbox as some volunteers have found that it will switch to your personal account. Press “Next” once you have entered the password, and you should be good to go!Β 

In the future, whenever you want to switch between your personal Gmail account and your @hydrant.pads.ca account, use the circle in the top right of any Google website and select the email account you want to use from the drop down menu. If you have any other questions or issues, feel free to email us at support@pads.caΒ and we will do our best to help out!